你有一份数据分析美企全职Offer，了解一下？

经过一个冬天的沉淀和默默准备，

UCE创联将为大家带来了

更专业，长期，过瘾的实习机会！

我们与美国客户数据分析巨头BPA合作

给大家提供了

为期六个月到一年的

美国企业全职实习机会！

J1签证，符合你专业的带薪实习！

想要为读商科美研积攒工作经验和阅历的同学

选择GAP Year认真思索人生定位的同学

即将毕业，想要留美工作的同学

或者想在美帝高大上办公室赚美金的同学

还在等什么呢？

请直接对话主页君获得更详细工作信息吧~

公司简介

BPA Quality是全球领先的提供QA服务（Quality Assurance）的数据分析公司，在呼叫质量和客户服务，以及销售机会最大化方面已拥有超过25年的行业领先经验。

BPA采用独特而实用的方法来进行沟通和销售技巧的业务。这种方法旨在产生切实的结果和可衡量的投资回报。目前能够以45种以上不同的语言进行监控，以确保为企业的全球客户获得最好的客户服务。

BPA于1988年成立，在纽约、佛罗里达以及英国均设有分部，总雇员超过1000人。在过去的7年内，BPA一直位于全球发展最快的5000家企业名单之列。

业务范围

对于想要将质检工作外包的企业来说，BPA有最专业的专家团队帮助企业建立起合适他们的质量保证体系。

以数据驱动的评价分析是指客户联系人通过语音分析进行服务质量评估，利于销售部门调整选择合适销售策略，增加客户满意度

通过用户行为调查，采用最佳实践途径，综合客户反馈，BPA可以帮助企业建立与客户取得成功联系的指标，为企业制定合适的绩效衡量标准，并且帮助企业制定科学发展的策略及办法

BPA通过组织培训研讨会来培训企业的代理人和主管，以成功实现在特定情景下和客户联络人的电话沟通。

职位介绍

Job Title:       Independent Quality Evaluator

Location:                   Maitland, Florida         

Reports to:            Production Supervisor     

Job Purpose 

On behalf of our Global Client, analyze Customer to Client Contact Center telephone calls and written communication and provide accurate and actionable feedback on their service delivery and quality, according to agreed project specifications.

Key Responsibilities

•Analyze content of interaction between Customer and Client Contact Centers by evaluating the content of telephone calls and written communication in the required language

•Provide feedback on adherence to policies and appropriate procedures used to enable Client to deliver outstanding customer service

•Successfully navigate customer software applications to research appropriate resolution and input evaluation results and comments on to BPA’s custom software systems

•Ensure all project analysis is completed in a timely manner and in accordance with the project’s requirements

•On an on-going basis, use internal feedback for self-development and adhere to all agreed processes associated to the project(s)

•Attend all training required in support of your role and achieve required standards of competence in technical knowledge/ability to enable thorough understanding of client technology

•Ensure compliance with all up to date health and safety regulations and procedures maintaining safe working practices and conditions

•Comply with all BPA policies and procedures and maintain the highest standards of client and information confidentiality

•Support the Production Supervisor by carrying out any additional activities/duties identified as necessary for the role

工作要求

•Experience operating in a challenging organizational environment with a requirement to balance differing priorities and demands

•Highly effective communication skills

•Interest in technology and ability to understand and resolve technical issues

•Ability to work tight targets and deadlines

•Flexible approach to change, with a positive attitude to fluctuating workload

•Experience of being measured against performance criteria with the ability to take onboard feedback for improvement

•Considerable knowledge of and ability to utilize efficiently current word processing, spreadsheet, database, e-mail and internet software

•Adequate level of spoken and written English to comprehend Client training and procedures

UCE 赴美实习流程

1. 掌握概况

了解实习项目概况，预期实习时间和意向领域，提交个人信息，简历。

2. 深入了解

UCE评估个人情况和美企需求，为你详细咨询职位信息，出具公司匹配名单。

3. 确定公司

最终确认公司匹配配名单，和个人简历等资料，与UCE签订职位中介协议，付项目费。

4. 收获录取

收获美企官方录取，UCE匹配公司获得录用OFFER几率为98.8%，若无一家公司录取，全额退还项目费。

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5. 行前指导

UCE免费提供美国签证培训，职场技巧咨询，美国生活，旅行指导。

6. Let's GO

出发，开始充满挑战的美国实习之行！实习期间UCE将和学生以及实习企业三方配合，每周进行工作总结，确保质量，实习结束获得推荐信和实习证明！

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